Reorganising the HR function at AE Housing
1a Assume you were a new HR Business Partner responsible for one of the three regions of AE Housing. With reference to the case above, identify two key challenges you may face in ensuring the Director of Housing and the managers are appropriately supported and empowered
to make decisions; and outline your strategies to address the challenges.
Key Challenges:There may be some grievances bring up by the manager (comparing the past and present,inter alia, criticizing the new HR arrangement)
-Because the managers see the new HR arrangement has increased their workload, it may be difficult to gain trust with the managers and the Director of Housing
-Resistance to the change in HR arrangement from the manager and the communication may be difficult
Ways to address the key challenges:
-Delivering tangible change quickly to demonstrate added value
-Arranging regular meetings with the manager(s)to review HR metrics and give appropriate advice if necessary
-Providing development plan focused to update the manager(s)in HR knowledge
-Developing strong, professional relationships with other HR Business Partners
1b AE Housing has changed the structure of the HR team and assumed the line managers to take up more HR responsibilities related to their subordinates. Identify the potential unintended consequences of such a change and suggest what the HR Director can do to minimize the unintended consequences.
Potential unintended consequences:
-Morale of HR team may drop as employees take time to learn new ways of working
-Reputation of the HR team may diminish whilst change is taking place-
Directors and senior managers may feel the HR service is no longer required/could be outsourced as the managers believe they are doing their work
-Directors may believe the HR service is no longer sufficiently responsive to business need and not adding value
HR Director should do the followings:
-HR Director will need to get buy-in from Chief Executive and rest of the Board to ensure consistent messaging to employees
-HR Director will need to communicate consistently and regularly with the business
-HR Director will need to use staff surveys to understand any emerging morale issues and address them swiftly